TASHLUX is a digital luxury marketplace dedicated to quality and outstanding service. We take pride in our curated selection of luxury products through partnerships with reputable dealers in the UAE, ensuring a seamless shopping experience for discerning customers. TASHLUX aims to make luxury accessible and enjoyable for all, redefining the luxury shopping experience.

To make a purchase on TASHLUX, simply add your desired item to the cart and proceed to the Shopping Cart page. Review the item details and click "Checkout." Fill in your contact information and click "Create a Buy Request." Our team will then contact you via email with payment details. If you encounter any issues, our Customer Support is always available to assist. Enjoy your shopping experience!

Yes, you can! We have a "Make an Offer" button available on the product page, allowing you to suggest a lower price for items of interest. We aim to respond promptly during business hours. If we decline your offer, we may propose a counteroffer. Upon accepting your offer, we recommend finalizing the transaction swiftly, as the item remains available for sale until checkout is complete. Please note that all offers must be made in cash and will be forwarded to the seller for consideration.

Our prices can be lower than the manufacturer's retail price for various reasons. We have exclusive access to discounts from several brands and often source items from sellers looking to liquidate their collections quickly. Additionally, some items may be gently used or pre-owned, which can result in lower prices compared to brand-new items. Our goal is to provide access to high-quality luxury items at competitive prices.

As an online platform, we don't store items physically. However, we can provide detailed pictures and videos of the items to help you make an informed decision. Additionally, we offer escrow services to ensure a secure and safe transaction process. You can learn more about this service on our payment page

We issue a wire transfer of the funds after a successful receipt and inspection of your items.

For help with sending goods, withdrawing funds, using the website, or any other questions, you can reach our Customer Support via email at support@tashlux.com or through the Contact Page on our website. Our team will be happy to advise you.

Selling your items to TASHLUX is easy! Click the Sell Your Item button of our website header and Choose whether you sell as an individual or Business. Provide all the information about the items, along with detailed pictures. We will respond within 24-48 hours with approval or additional questions. Once approved, your item will be live on our website. We will handle everything from collection to delivery. You just have to relax and enjoy your earnings - it's that simple.

Some high-demand items can fetch a higher value on the secondary market than their original retail price. Our pricing team consists of market experts, and we work very hard to give you access to the most popular luxury items at a fair market price

Our professionals inspect each item before it is sent to you, following rigorous authentication procedures to combat counterfeiting. If any item is proven to be counterfeit, it will be removed from our platform, and we may destroy it if necessary. This ensures peace of mind for our customers and upholds the integrity of our offerings.

Absolutely! We have a personal shopper service that can source items from anywhere in the world. You can contact us through this link for assistance.

We typically ship within 2 to 4 business days. For complete details, please visit our Delivery Policy page.

Our return period is within seven (7) days from the delivery date. To be eligible for return, items must be unworn and include the original tags attached. TASHLUX tags must not be removed for a return. For more details, please visit our Return and Exchange page.

Currently, we only accept wire transfers and cash for payments. Please note that all transactions are subject to a 5% VAT. We securely hold your funds in our escrow account for 7 days, giving you the opportunity to thoroughly examine your purchase.